Fil d'Ariane
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General Interest
Warranty
How warranty works?
If you have any warranty problems, we will assist you.
Generally, the warranty is a one year standard warranty and it is valid in Japan only.
Item repairs are carried out by the manufacturers here in Japan.
If your item has a problem, you have to ship your item together with the warranty card back to us.
The item must be sent back via EMS(USPS) or any carrier that provides tracking number.
The manufacturer will decide if the problem is covered by the warranty.
If the problem is not covered by the warranty, extra repairing fee will be charged.
The shipping cost and extra repair fees are the buyer's responsibility.
Warranty cases usually take around 14 business days to be processed in Japan. If it is going to take longer we will contact you.

Warranty scope
Only items that have manufacture defects may be covered by the warranty.
Items that have been damaged from actions such as drops, self repair, non maintenance damage, water damage, damage caused by misuse are out of free repair scope