Fil d'Ariane
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General Interest
Returns Policy
Generally, we accept return for exchange or refund within 30 days since the items arrived to your door.
For a full refund, all returned items must be unused, unopened and undamaged in the same brand new condition as it was delivered to you.

If the item does not under the `brand new` condition, we will not be able to make a full refund.
After checking the item and estimating its condition, we will decide the percentage of the refund (80%, 50%, etc).
All packaging, manuals, warranty cards, box and accessories must be sent back with the item.
Please make sure to write "Return Item" on the dispatch slip paper when sending back the item to us.
The item must be sent back via EMS(USPS) or any carrier that provides tracking number.. 
The buyer is responsible for the items till we receive them. 
Please contact us before shipping back the package.
The responsibility of return shipping cost depends on the case.

We deal with return and refund case by case.
Simply, we divide the cases by 2 categories.

 

Manufacturer Defect

Non-Manufacturer Defect

Return shipping cost responsibility

on seller

on buyer

Refund amount

full refund
or
exchange

decided by seller after assessing the item condition