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Frequently Asked Questions

Frequently Asked Questions

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About Us

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Welcome to AUS-MART (ABN 41 603 462 915).

We are Melbourne based company located in Box Hill suburb VIC 3129, and all items listed are in stock ready for delivery.

AUS-MART is your online, one-stop-shopping experience you won't find anywhere else. With all products in stock, including everything from custom print flip wallet phone case covers, sexy dresses, lingerie, clubwear, bridal jewellery and intimate accessories, you'll most likely be sure to find what you are looking for.

AUS-MART does locally stock beginner to intermediate level RC planes, cars, to helicopters. We offer extensive range of RC models from 1:18 scale to 1:10 scale rc cars, 2 channels RC novelty to 6 channels flybarless RC helicopter, as well as beginner level small 2 channels RC planes, 4 channels RC jet or war planes to advance and massive level 5 Channels RC planes. To ensure that you will not miss our special deals, please do check our cash on local pick up deals in store to find out our latest special offers.

At AUS-MART, we only sell what we have in stock which allows us to offer same day and quick shipping. When you order a product from us, you're sure to get it, and get it fast! In addition to our speedy shipping, we offer after sale support to ensure hassle free exchange & return.

We are extremely proud of the quality of the products that we sell online. Each item had been carefully selected for quality and workmanship to ensure that our customers will be fully satisfied with their purchase. Our store offers a 100% customer satisfaction guarantee as part of our excellent customer service.

To receive our exclusive Members only offers just sign up for our newsletter. It's free to join and promises some fantastic savings!
We want your visit to us to be both fun and rewarding! If you have a suggestion as to how we can make your visit even better we'd love to hear from you.

On behalf of AUS-MART management team, we wish you enjoyable shopping and get lost here in AUS-MART world!



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How long do I have to pay for my order?

7 days. If you are not able to pay within 7 days, providing you at least contact us and let us know when you can pay, we don't mind waiting a little longer. If we have not heard from you and have not received your payment within 4 days, we will open an Unpaid Item Dispute which may result in you receiving an Unpaid Item Strike from eBay.
Read more about how eBay treats unpaid items

How can I pay for my order?

Payment may only be made by any of the following methods subject to availability and relevant eBay policies.

We have a secure checkout system for all payments. At the end of your purchase you can either click on the checkout button above or we will email you the link. Please DO NOT email us with your payment and/or delivery info as you will be asked to enter this info via our secure checkout.
You will be able to printout your tax invoice after you've finished your checkout.

Methods of payment we accept:

Please Note: International Buyer: We accept only paypal.
We DO NOT accept Paymate, COD, Cash on Pick Up for women's clothings product line


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How soon will I receive my order?


We ship all orders that are complete (fully paid) by 4pm AET, each weekday. (Excluding public holiday). So your order will be shipped either the day you order (if before 11am cut off time for same business days) or the next business day after cut off time.

For our buyer in Australia, we have listed the Australia Post next business day Express Post networks postcodes below for your convenience. If you choose Express Post for shipping during checkout and if your postcode is listed below, then you will receive your delivery the business day after we post it! If you are in a regional area that is not listed below, then you need to allow 2 days for major regional areas and 3 days for remote areas for your order to arrive.

Next Business day* Express Delivery Postcodes:

Location  Postcode range(s) 
Canberra  0200-0250; 2600-2639; 2900-2920 
Sydney and suburbs
Gosford Region
Tweed Heads/Murwillumbah
Wollongong Area 
1000-1920; 2000-2249; 2555-2574; 2740-2786
2280-2300; 2302-2310
All places in Victoria‡
3000-3999; 8000-8999
2640-2641; 2708
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City 
4210-4299; 9726; 9728; 9729
4350; 4352†
4500-4510; 4520
Perth CBD 6000-6005; 6800-6899
Adelaide  5000-5199; 5800-5999  
Hobart Area
7000-7019; 7050-7053; 7055; 7892

# Service guaranteed to township only.
† Service guaranteed to Mail Centre Post Office Boxes only.
‡ Next day delivery to roadside addresses or offshore islands is not guaranteed.

** Please note that someone must be present at the time of delivery to sign for the parcel if signature is required. If there's no one at location on delivery, the parcel will be send to your nearest local post office to be collected.

What will shipping cost?

Shipping cost varies and is listed on each individual listing.

Who will deliver my order?

We use Australia Post to handle the delivery of your order.

Choose between:
Super fast eParcel Express Post (signature on delivery required)
Economical Regular Post
Safe and Secure Registered Post

Australia Post provides the flexibility to deliver to almost any address in Australia; including PO Box, RMB, Country locations and pick up from your local post office.

International Parcels are shipped via Australia Post Registered Post International. Please note international parcels may take up to 15 working days to arrive.

Can I change my delivery address?

Yes. If the address you have provided is incorrect or you wish to change it after you have already paid, you must email us the correct street address via eBay's Messaging system as soon as possible to avoid delays in dispatching your order.

Correct address
Please take extra care to ensure the Postal Address is correct on the 'Review your purchase' page, before you pay. If the address displayed is not correct, click 'Change' to select or enter a different address. Otherwise your transaction may need to be cancelled and done again.



Refund & Exchange

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Important notice of customer rights and obligations in relating to refund and exchange policy accordingly to the ACCC Commonwealth Consumer Law:

30 Days Return Policy - Please note: The buyer must not have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. For more information on Commonwealth Consumer Law consumer rights and obligations, you can visit ACCC website from following link on

To avoid further inconvenience before purchasing with us, highly recommended and appreciate to consult with our friendly staff for any inquiries in regards to product, postage, payment, or return policy concerns.

For any after sales concerns contact us immediately as priority concern. Buyer must return the item in original state as per delivery, with invoice within 30 days. Buyer is responsible for all postage costs. Your refund will be processed only when item is received.


Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description


  • We understand that buying goods online, especially clothings and electronic can be risky.
  • We are committed to 100% customer satisfaction.
  • We offer a 'no questions asked' refund or exchange policy.
  • We are happy to offer a refund or exchange within thirty days of receipt of goods.
  • Refunds and exchanges will be subject to the goods being returned to us for processing.
  • The buyer is responsible for all associated return shipping costs.
  • Please contact us should you wish to arrange an exchange or refund.


    • Once you notify us of the item you wish to exchange for, we will put it aside for you.
    • You can then post your item to our returns address: AUS-MART Returns, PO Box 218, Kerrimuir, VIC 3129.
    • Please include return pre-paid postage (for clothings & women's accessories product) with your return so we can send the exchange back to you.
    • Please include note of detail exchanges. Example: item no, colour, or size if applicable to avoid delay.
      An Australia Post pre-paid satchel is ideal. We recommend using Registered Post or Express Post to insure against loss, as we are not held responsible for returned item lost in transit.
    • Once we receive your returned item, we will post the replacement back to you.


    • Please contact us to arrange a refund.
    • Our returns address is AUS-MART Returns, PO Box 218, Kerrimuir, VIC 3129.
    • When returning your item, we recommend using Registered Post or Express Post to insure against loss, as we are not held responsible for returned item lost in transit.
    • Once we receive your returned item, we will post your refund and notify you via e-mail.
    • If you paid via Bank Deposit, please include your bank details with your return and we will deposit the refund into your bank account.
    • If you paid via PayPal, the funds will either be in your PayPal account or refunded back to your credit card depending on how you originally paid.
    • A restocking fee of 25% will be deducted from the refunds where free postage is offered for that item.

    The following details how refunds are credited via PayPal:
    Depending on the company that issued your credit card, it might take up to 30 days for your refund to appear on your credit card statement. If you paid using a credit card, the money is refunded to that credit card. If you paid using your bank account or PayPal account balance, the money is refunded to your PayPal account. If you paid using a combination of a credit card and another payment method, the amount paid with a credit card is refunded to that credit card. The remaining amount is refunded to your PayPal account.


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Is leaving feedback really that important?

Yes. Without your feedback, other eBay members may find it difficult knowing who they can trust for superior service. Doing business over the internet can be risky, and so knowing how previous customers have felt about dealing with a seller is really important. We didn't achieve our glowing positive feedback (and growing) by accident. It is a reflection of our commitment to total customer satisfaction in every transaction and aspects of business.
How should I leave feedback for Blossom Accessories?

eBay feedback consists of two parts. Firstly the feedback itself, and secondly a rating out of 5 stars on specific aspects of the transaction. As a measure of goodwill, we will automatically leave
Positive Feedback for you as soon as we received feedback from you. Once you have received your order and are satisfied that everything is as expected, please leave us Positive Feedback and full 5-star ratings. Anything less than 5 stars on our Detailed Seller Ratings instantly affects our standing with eBay. If you honestly feel we deserve less than 5 stars for anything, please contact us at with details of what you're not happy with, and give us a chance to fix it for you, nothing is impossible to solve here at Ausmart1111.
What if I am really not happy with my transaction?

Leaving negative feedback and less than 5 star ratings actually affects our good standing with eBay and can in turn affect our sales. If you honestly feel we deserve negative feedback or low star ratings, please contact us at with details of what you're not happy with, and give us a chance to fix it for you. We didn't achieve our over glowing positive feedback (and growing) by accident. It is a reflection of our commitment to total customer satisfaction in every transaction.

How do I revise negative or neutral feedback I left previously?
If you had left negative or neutral feedback for us and wish to revise this to positive feedback, we must first send you a Feedback Revision Request before you can make the change. Please contact us at first and we will then raise the Feedback Revision Request which you must then complete within 10 days.

How can I leave a testimonial about the wonderful service I received from AUS-MART?
We believe good service deserves a mention and we strive hard to earn your recommendation. If you would like to share what you liked about your Ausmart1111 buying experience, vice versa we would leave glowing recommendation to you as courtesy. Just send your comments to and let us know that you're happy for them to be shared publicly. Please accept our sincere thanks in advance.

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